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Empirical literature review on customer satisfaction

Visit for more related articles at Journal of Internet Banking and Commerce. The dynamics of service quality and satisfaction of customer on banks situated in various countries indicates that earlier studies offered no consensus over the subject, to confirm the issues and trends of these factors which regulate service quality and customer satisfaction. But there is some evidence that few public, private and foreign banks do not give importance to their retail customer relating to maintenance of service quality and customer satisfaction. In this regard, this research paper focuses with a purpose to report the findings of existing literature to identify decompose and define the dynamics of quality service and satisfaction of customer towards all banking services in Global scenario including India. The contribution of the study would broadly be two fold namely quality service and satisfaction of customers in banks across various countries. This literature review based study will definitely help new researchers to identify their research problems for their research study.

A REVIEW OF SERVICE QUALITY AND CUSTOMER SATISFACTION IN BANKING SERVICES: GLOBAL SCENARIO

Literature Review on Banking Services: [Essay Example], words GradesFixer

To browse Academia. Skip to main content. Log In Sign Up. Download Free PDF. Tom Sware.

Patient satisfaction in primary health care: a literature review and analysis

To browse Academia. Skip to main content. Log In Sign Up. Download Free PDF. Bashar Al-mansour.
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